The Team Inbox

Navigating Tablevoice

13 articles

Your team's first dayOverview of the training session — access, app install, push notifications, signature, Inbox flow, and feedback — done before go-live.
Granting accessPermission levels (super-admin, venue admin, venue user), recommended starter rosters, and how to add or remove users.
Install the app on iPad / iPhone / AndroidHow to install Tablevoice as a home-screen progressive web app on iOS and Android, plus why there's no App Store download.
Turn on push notificationsStep-by-step for enabling push notifications on the Tablevoice PWA, picking which event types to subscribe to, and troubleshooting.
Set your text-message signatureHow to set the SMS signature that gets auto-appended to your replies, with three patterns (personal, venue, multi-venue placeholder).
Using the InboxAnatomy of the Tablevoice Inbox — card types, replies, internal comments, the guest sidebar, filtering, transcripts, and keyboard shortcuts.
Open vs Closed: the daily flowThe daily rhythm for working the Inbox — what "close" means, when to open it, and the team-comment hand-off pattern.
Thumbs-up / thumbs-down feedbackHow and when to use the thumbs buttons on call cards — what we do with the signal, and why both directions matter.
After go-liveWhat to expect in your first week with Tablevoice live — daily routines, signals to watch for, and the tuning rhythm.
Daily inbox routineA 10-minute, three-touch-point habit for working the Inbox each shift, with common drift symptoms and fixes.
Reviewing transcriptsWhy and how to read full call transcripts, what patterns to look for, and how to share notable calls internally.
The one-week debriefA 30-minute call ~7 days after go-live covering past-week stats, patterns we noticed, your team's feedback, and a tuning agenda.
When to flag somethingThree flags, three actions — thumbs-up for notable wins, thumbs-down for not-quite-right, and a direct call for revenue-loss or guest-impacting issues.