Expect a few bumps in the first few days. They're almost always small — a slightly-off greeting, a missed pronunciation, a call that should have transferred. Your team is the best sensor; we're the fixer.
The first week
Daily: scan the Inbox at the start of every shift. Goal is zero Open by close.
Daily: if a call surprised you (good or bad), thumbs-down the card and tell us why. We get the feedback in real-time.
Day 7-ish: we book a 30-minute debrief — what's working, what's awkward, what to tune.
What to watch for
Signal | What it means | What to do |
Same question Foodie can't answer twice in a week | Your knowledge base has a gap | Add the answer in Restaurant knowledge and republish |
Repeat name pronunciations sound off | Pronunciation guide needs an entry | |
Guests asking for a manager mid-call | Live transfer rules might be too narrow | |
Group leads going stale | Notification routing for catering team |
A note on AI behavior
AI systems are non-deterministic — even with the same configuration, you'll occasionally see a response that surprises you. Sometimes it's a one-off; sometimes it's a pattern. The thumbs-down on the call card is the fastest way to surface either kind to us.
Tuning rhythm
Week 1: lots of small adjustments. Normal.
Weeks 2-4: rare adjustments. Mostly seasonal updates (menu, hours, events).
Month 2+: Foodie becomes background infrastructure. You'll forget about it most days. We won't.
Start with Daily inbox routine.