Best done within a week before go-live, with everyone on the same shift if possible. The Inbox is where your staff and Foodie meet — getting comfortable here is what makes the first week smooth.
What you'll cover
Granting access — who on your team gets a Tablevoice account, and at what permission level.
Installing the app — Tablevoice runs in a browser, but on iPad and iPhone we install it as a home-screen app for native-feeling notifications.
Push notifications — the most-skipped step. We'll show you exactly where to turn them on.
Text-message signature — auto-appended to every SMS your team sends. Pick a name and a venue label.
Using the Inbox — every call lands here as a card. Reservations, group requests, late arrivals, complaints, lost items — each has its own card type.
Open vs Closed — the daily rhythm. Goal: zero Open at the end of every shift.
Thumbs up / down — how to flag a call that went well, or one that didn't. Direct line to our team.
Who should be in the room
GM or AGM — definitely.
Head host or head reservationist — definitely.
Anyone who'll touch the iPad during service — at least one rep per shift.
Owner — only if curious. The day-to-day work isn't theirs.
Time required
~30 minutes for the live walkthrough. Add another 15–20 minutes of self-guided poking around afterward and your team will be ready.
Start with Granting access and work down.