A 30-minute call with your onboarding contact, ~7 days after go-live. Patterns we caught, patterns you caught, what to tune.
What we cover
Stats on the past week
Total calls handled.
Reservations booked.
Conversion rate (calls → bookings).
Transfer pickup rate.
Average resolution time on follow-ups.
Any complaints captured.
We pull these from the Analytics dashboard and walk through them together.
Patterns we noticed
Things Foodie did that surprised us (good and bad).
Patterns in incompletes — are they all the same root cause?
Configuration tweaks we already made on your behalf (we tell you).
Patterns you noticed
Anything from staff that we didn't catch.
Guests who seemed put off.
Recurring questions Foodie can't quite answer.
Tuning agenda
Voice tweaks (style, opening, pacing).
Pronunciation guide additions.
Boosted-keyword additions.
Knowledge-base gaps to fill.
Notification routing adjustments.
Anything that needs a re-think (rare).
What to bring to the call
A short list of things your team mentioned. Even if they sound trivial.
One or two transcripts that surprised you (good or bad).
Any business changes coming up that we should plan for (a holiday closure, a new menu launch, a special event).
What we bring
A summary of the week's stats and patterns.
A list of pre-loaded improvements.
An honest read on what's working and what isn't.
What we leave with
A tuning to-do list. Most items get done immediately after the call — our team handles tuning, you handle business updates.
A schedule for the next check-in (usually "reach out if anything comes up" rather than another fixed call).
When to ask for an extra debrief
If something feels off in week 2 or 3, don't wait for a scheduled call. Ping your contact, share what you're seeing. We can usually course-correct in a few hours.
The first debrief sets the pattern. Most venues drift toward 1-month and 3-month touch-points after that, naturally tied to seasons and menu launches.