The most-skipped step. Without it, the iPad sits silent while reservations roll in. Two minutes to set up; saves you days of "why didn't we get notified?"
After installing the app on your home screen
Step 1 — Open the Tablevoice app
From your home-screen icon, not from Safari. (If you launch from Safari, push notifications won't work.)
Step 2 — Go to Account
Tap the menu icon in the upper-left corner.
Tap your username.
Tap Account.
Step 3 — Enable push notifications
Scroll to the Push Notifications section.
Tap Enable Push Notifications.
iOS prompts you for permission. Tap Allow.
Done. From here, Tablevoice can send notifications to this device.
Step 4 — Pick which events to subscribe to
Under Push Notifications you'll see toggles for each event type:
Calls & Texts
All Calls
All Texts
Phone Order
Reservations
New Reservation Request
New Reservation Link Sent
New Group Reservation Request
New Reservation
Reservation Modification
Reservation Cancellation
Reservation Confirmed
Incomplete Reservation, Modification, or Cancellation
Guest experience
Late Arrival
Lost Item
Complaint Handling
Catering Request
Operations
Handoff
Suggested setup for a front-of-house iPad
Toggle on:
New Reservation
Reservation Modification
Reservation Cancellation
Late Arrival
Lost Item
Catering Request
Handoff
Leave off:
All Calls (too noisy)
All Texts (too noisy)
Complaint Handling (better routed to manager)
Troubleshooting
I tapped Enable but nothing happened
Most likely: you launched the app from Safari, not from your home-screen icon. Close it, open from the home-screen icon, try again.
I get notifications when the app is open but not when it's closed
Check iOS Settings → Notifications → Tablevoice → Allow Notifications. iOS sometimes turns this off after an update.
Push notifications stopped working after iOS update
Re-enable in Account → Push Notifications. Sometimes iOS revokes web-push permissions on major updates.
Multiple people on different iPads can each enable notifications. Each gets their own subscriptions.