Where every call, text, and reservation lands. Open in the morning, scan, work through the items, close them. The pattern that works.
What is the Inbox
Every interaction Foodie has shows up here as a card:
A reservation Foodie booked.
A guest text reply.
A complaint.
A late-arrival notification.
A lost-item report.
An incomplete booking that needs your team.
One row per guest, not per call. So if the same person called twice and got a text, they show up as one row with all the history stacked.
The layout
Left pane — List of conversations
Newest at the top.
Each row shows: icon (card type), guest name (or phone), badges (VIP crown, follow-up star, sparkle for AI-handled, speech bubble for needs-follow-up), one-line summary, timestamp.
Right pane — The selected conversation
Audio playback of the call.
AI-written summary.
Structured booking details (when it's a reservation).
Reply / Comment box at the bottom.
Card types you'll see
Color / icon | What it means |
Green "Completed by AI" | Booked, modified, or cancelled successfully. Audit trail only. |
Yellow / amber | Incomplete — your team needs to follow up. |
Purple | New group reservation request. Always action-required. |
Yellow with clock | Late arrival notification. |
Card with stars | Flagged for priority. |
Sparkle icon | Fully handled by AI. |
Speech bubble icon | Foodie detected the call needs human attention. |
Replying by text
Click in the Reply box at the bottom.
Suggested replies appear based on the card type — click to drop in a template.
Edit before sending.
Send: Cmd/Ctrl + Enter, or click the arrow.
New line: Shift + Enter.
Your signature auto-appends. Click the X on the chip to send without it (one time only).
Internal comments
Comment tab next to Reply.
Stays in the thread but never sent to the caller.
Use cases: "Already texted her directly, she's good" / "Manager to follow up."
The guest sidebar
Click the panel icon at the top right of any conversation:
Edit contact details — name, phone, email.
Mark as VIP — crown appears next to their name forever.
Flag for follow-up — star at the top of the conversation.
SMS marketing toggle — guest opt-in for promotional texts.
Guest notes — "Allergic to peanuts," "Dave's wife," "birthday in April." Shown on every future call.
Crown vs star. Crown = VIP forever (this person). Star = this conversation needs a circle-back. Different concepts.
Filtering
Request type dropdown at the top — narrow to one playbook (Reservations, Complaints, etc.).
Open vs Closed tabs — see Open vs Closed: the daily flow.
Search (Alt + S) — by name, phone, or summary.
Watching audio
Every call has audio. Click the play button on the card to hear what the guest actually said. Useful when the AI summary leaves you wondering.
Show transcript
Full word-for-word transcript, oldest line first, labeled by speaker. The summary is usually enough; transcript is for edge cases.
Pro tips & shortcuts
Alt + S — open search
Alt + R — jump to Reply box
Alt + C — jump to Comment box
Cmd/Ctrl + Enter — send
Sort arrows — flip newest/oldest
Embedded video walkthrough
A full Inbox walkthrough video lives on the in-product help icon. Worth a watch for new team members.