Quick lookup for the jargon. Tablevoice-specific terms first, then the broader voice-AI vocabulary.

Foodie — your AI Host. The voice on the phone. Foodie is a proper noun, capitalised, female-gendered by default but voice and persona are configurable.

Inbox — the central hub in the Tablevoice app where every call lands as a card. One row per guest, not per call.

Card — a single entry in the Inbox. Different card types for different playbooks (reservation, complaint, lost item, etc.).

Playbook — the script Foodie follows for a specific intent (new reservation, modification, complaint, lost item). Each playbook has its own card type. Internally also called request type or workflow in some places — we're standardising on playbook.

Save Changes vs Update Agent — the two-step publish pattern. Save Changes stores your edits; Update Agent (top of the AI Host page) pushes them live to Foodie. See Going live: Save vs Update Agent.

Org-level / Venue-level — two scopes for settings. Org applies brand-wide; venue applies to one restaurant. See Org-level vs venue-level settings.

Boosted keywords — words you tell Foodie to listen for more carefully. Different from pronunciations — keywords help Foodie hear; pronunciations tell Foodie how to say.

Cross-sell — when Foodie can't book at the venue a guest called for, she offers a sister venue in your group instead.

PWA — Progressive Web App. The browser-based app that installs on your iPad/iPhone home screen and behaves like a native app. See Install the app on iPad / iPhone / Android.

IPA — International Phonetic Alphabet. The notation used in pronunciation guides to specify exact pronunciation of a word. Example: "Gnocchi" = /ˈnjpɒki/.

DTMF — Dual-Tone Multi-Frequency. The technical name for keypad tones. When User Keypad Input Detection is on, Foodie can detect DTMF tones ("press 1 for reservations").

TTS — Text-to-Speech. The technology that turns Foodie's response text into spoken audio. The voice library is a TTS voice library.

STT / ASR — Speech-to-Text / Automatic Speech Recognition. What Foodie uses to transcribe what callers say. Boosted keywords tune the STT.

LLM — Large Language Model. The underlying brain that generates Foodie's responses. We don't expose which one we use; it changes over time.

Conditional forwarding — your phone provider rings your line first, then forwards to Foodie if no one answers within a set ring count. Distinct from always-forward.

Number porting — transferring ownership of a phone number from your current carrier to Tablevoice. Available on request; no SLA published.

VoIP — Voice over IP. Internet-based phone service (vs. traditional analog landlines). Most modern restaurant phone systems are VoIP.

Twilio — the underlying telecoms provider Tablevoice uses for inbound and outbound calls and SMS. You don't interact with Twilio directly; we do.

A2P 10DLC — the regulation governing business SMS in the US. Why the sign-up form asks for legal entity info. Twilio requires this approval before SMS can be sent at scale.

Guest Center — OpenTable's host-side application. Where reservations show up. We ask for access to it during onboarding so we can fix configurations and clean up test bookings.

Dining areas — in OpenTable, the named sections of your restaurant (patio, main dining, bar). Most venues haven't fully configured these; we usually fix this for you.

Booking window — how far in advance reservations can be made. Set in your reservation system.

Lead time — minimum minutes between when a reservation is made and the start time.

Cutoff — minutes before closing that reservations stop being accepted.

Grace period — minutes a guest can be late before the reservation is auto-cancelled.

Push notification — the alert that appears on a device's home screen, even when the app is closed. Required for the iPad to ping when calls arrive.

Fin / Fin Copilot — Intercom's AI assistant. Trained on our help-center content, available in the bottom-right of the app for chat questions.