The questions we hear most often. Grouped by topic. If yours isn't here, ask your onboarding contact — we'll add it.

Tablevoice is an AI host that picks up your phone like a real staff member would. It understands natural language, books reservations, answers questions about your hours, location, menu, and more — using information you provide about your restaurant. Every interaction lands in your team's Inbox.

Yes. Tablevoice runs 24/7, so guests can reach you anytime — during service, between services, and outside business hours — without needing a staff member on the phone.

Unlimited. Unlike a single phone line or a host juggling multiple tasks, Tablevoice handles multiple calls simultaneously — so you don't lose guests during your busiest periods.

Foodie reads and responds to SMS automatically, and routes messages into your Team Inbox so nothing slips through the cracks.

Yes. We can forward your existing number to Tablevoice or port it into our system — whatever works best for you. Most upscale venues forward at first; some port later. See New number vs call forwarding.

You're in control. You can decide which calls Foodie picks up and when (e.g., only after a few rings, or only during certain hours). The rest go to your team. You can change this anytime as you see what works.

Yes. When a call needs a human, Foodie transfers to a number you specify (front desk, manager's cell, etc.). Configurable on/off and by time of day. See Live transfers.

Always-AI: Foodie picks up immediately, every call. Conditional: your line rings 3–4 times first; Foodie picks up only if nobody answers. Most venues start on conditional and move to always-AI within a few weeks.

OpenTable, Resy, SevenRooms, Tock. For unsupported systems, Foodie can text guests your booking link instead. See How reservations get booked.

Yes — in Integrated mode (with OpenTable / Resy / SevenRooms / Tock). Foodie checks live availability and books on your behalf, with no staff intervention needed.

Yes for reservations without holds or deposits. Reservations with deposits or credit-card holds always transfer to a human — we don't automate money-related changes.

Above your auto-book limit (configurable per venue), Foodie captures the request as a Group Reservation Request and routes it to your events team rather than auto-booking. See Large parties & private events.

Foodie tells the guest, and (if you've set it up) offers alternative dates or alternative venues in your group via cross-sell.

Yes. Today, Foodie supports English, French, and Spanish. Multi-language can be enabled on your account — ask your onboarding contact. More languages on the way.

Yes. Five response styles (Casual to Very Formal), full voice library with multiple accents, and detailed pronunciation control. See Voice & personality.

You can customize specific lines (the opening, the late-arrival message, the cancellation policy). You can't script Foodie's full conversation — her language is generated. The settings shape it.

~2 weeks from your verbal yes to live. Faster is possible if all stakeholders are aligned and your reservation system is in good shape. See What to expect over the next two weeks.

You can. Things often work without it — most venues go live without issues. We strongly recommend testing because every reservation configuration has its quirks. The choice is yours.

Yes. Tested through your live OpenTable / Resy configuration. Cancelled before launch. We handle this end-to-end if you've granted us Guest Center access. See Pre-deployment FAQ.

Honestly, no. The first few days tend to be a little bumpy and that's normal. Your team is the best sensor; we're the fixer. See Common bumps and what they mean for what to expect.

You get a control center (the Inbox) with real-time transcripts, caller details, and outcomes. Reply by text and adjust settings as needed. See Using the Inbox.

Thumbs-down on the call card with a quick note. We see it within hours. For patterns, we tune. For one-offs, we use it to improve Foodie generally. See Thumbs-up / thumbs-down feedback.

Per-venue monthly subscription with included calls. Overage pricing for calls beyond the included tier. Multi-venue groups get standard discounts. Talk to your sales contact for specifics.

Most venues are month-to-month. Multi-venue groups occasionally sign annual agreements for predictable pricing.

Yes, anytime. We just remove your phone routing and stop billing. We hope you won't, but we make leaving easy.

Traditional call centers add wait times and off-brand scripts. Tablevoice responds instantly, sounds natural, and is trained on your restaurant's tone, policies, and menu — while tying directly into your reservation and messaging flow.

Most focus on call deflection — transferring or texting away. Tablevoice handles the booking experience directly, integrates deeply with reservation systems, and treats every call as a relationship to manage in the Inbox. The product positioning page on tablevoice.com goes deeper.