Three small but high-impact features: pronunciation guide (so Foodie says your venue's name right), boosted keywords (so Foodie hears your venue's name right), and keypad input detection.
Pronunciation guide
Teach Foodie to say tricky words correctly. One word at a time.
How
In Word, type the word as written. Example: Gnocchi.
In IPA pronunciation, enter the International Phonetic Alphabet version. Example: ˈnjpɒki.
Click + Add.
Link to an IPA converter is provided in the app. The first time you use IPA it feels weird; by the third entry you'll be efficient.
What's worth a pronunciation entry
Your venue's name (the #1 entry every venue should make).
Signature dishes with non-English origins (gnocchi, crème brûlée, ramen).
Chef's name if Foodie mentions it.
Neighborhood / street names if you mention directions verbally.
Boosted keywords
Different from pronunciation. Boosted keywords help Foodie hear better — the speech-to-text is tuned to expect specific words.
How
Type comma-separated. Example: Chez Marc, Pappardelle, Côte-des-Neiges, Berri-UQAM
What's worth boosting
Your venue's name (boost it everywhere).
Signature dish names that sound like other words.
Local neighborhood / street names.
Names of frequent guests (private-dining venues).
User keypad input
Toggle. When on, Foodie can detect and respond to keypad presses (DTMF tones).
Use case: IVR-style routing ("press 1 for reservations").
Most venues: leave this off. Voice handles 95% of intents naturally.
Best practices
Add your venue name to both pronunciation and boosted keywords. Belt and suspenders.
Review monthly in the first quarter. Listen to a sample of call transcripts; if Foodie misheard a word twice, add it as a boosted keyword.
Don't over-tune. Adding 200 boosted keywords doesn't help — it makes the speech recognition more conservative everywhere.
Click Save Changes then Update Agent after editing.