Four tabs. Use them differently depending on whether you're a GM checking the day or an owner reviewing the month. The full reference lives in the Help Center; this page is the orientation.
Who uses what
Role | Frequency | What they look at |
GM | Daily | Overview tab — conversion rate, complaints, missed follow-ups. |
Owner | Weekly / monthly | Overview + Reservations — revenue impact, success rate, long-term trends. |
Multi-location operator | Weekly | Compare Locations — spotting laggards. |
The four tabs
Overview
The big picture. Seven KPI cards:
Total Calls
Reservations + Requests
Conversion Rate
Estimated Revenue
Time Saved
Average Resolution Time
Transfer Pickup Rate
Plus charts: call volume over time, after-hours vs. business hours, playbook distribution, call topics, sentiment.
Reservations
Deep dive on bookings:
Party-size breakdown
Lead-time breakdown (same-day, next-day, 3–7 days, etc.)
Reservation type (standard, prix-fixe, dinner tasting, etc.)
Reservation Demand Heatmap — day-of-week × time slot, with "N" badges where OpenTable had no availability (i.e. lost demand).
Cross-sell transfers across venues
Cancellations and modifications trends
Team
How your staff is handling follow-ups:
Texts sent per user
Notes per user
Resolution time — buckets (under 15 min, under 1 hour, etc.)
Resolution time by day of week
Compare Locations (multi-venue only)
Side-by-side benchmarking. Ranks venues across every metric. Customizable column set.
Controls that apply everywhere (top right)
Location filter — default all locations.
Date range — default last 30 days. Custom range supported.
Refresh — pull latest data.
Hover any info icon for calculation explanation.
Every metric card shows "vs prior period" comparison — green/red trend arrows.
Three numbers worth watching
Conversion rate — % of calls that become a reservation. If it drifts down, something changed (configuration, voice, integration).
Transfer pickup rate — % of attempted transfers that reach a human. Below 50% means your transfer number isn't being answered reliably.
Average resolution time — how fast your team works incompletes. Aim for under a few hours during operating hours.
Reservation Demand Heatmap — the underrated chart
Darker green = higher demand. "N" badge means OpenTable returned no availability for that slot. "N" badges in your darkest cells = bookings you're losing because you're full.
Open this heatmap monthly. Use it to think about adding capacity, opening on a quiet night, or expanding hours.
What's on the roadmap
Daily email summary (ETA: soon).
Slack/Teams alerts (ETA: soon).
Custom reporting builder (ETA: this year).
Most operators we work with use the dashboard ~weekly after the first month. Daily for the first month, weekly after that, monthly forever — a fine cadence.