These eight decisions shape how Foodie works at your venue. We walk through them together on the onboarding call — but reading ahead helps the call go faster and the choices stick.
The eight decisions
Decision | Why it matters |
Should Foodie pick up everything, or only when nobody answers? Determines what guests hear when they call. | |
Confirmation Needed, Send a link by text, or fully Integrated with OpenTable / Resy / SevenRooms. | |
Where the cutoff sits between Foodie auto-booking and Foodie capturing a lead for your events team. | |
Whether Foodie handles them directly, or transfers when a deposit or hold is involved. | |
Tone, voice, language(s), and pronunciation of names and dishes. | |
When Foodie can transfer to a human, and to which number. | |
Who on your team gets pinged when, by what channel. | |
If you run more than one venue: org vs venue, rollout order, super-admins. |
How decisions get back into the app
Each decision page on this hub is paired with a step in the in-app setup wizard. The wizard asks the same question, lets you pick, and writes the answer to your venue's configuration. The Notion page is the why; the wizard is the where.
A note on changing your mind
Most of these are settings, not contracts. You can switch reservation method, change the voice, or rewire notifications anytime — and we'll help you think through the impact. The two exceptions are anything that involves your phone provider (porting, routing rules) and pre-booked reservations (changes flow through your booking system, not Foodie).
Pick a decision below to read the full breakdown.