How Foodie sounds and acts on a call. Voice, language, transfer rules, pronunciation, the publish step. The brand-feel decisions live here.
What's in this bucket
Page | What it covers |
Personality, voice, language | Response style (Casual → Very Formal), voice library, language mode, opening line. |
Phone numbers & transfer settings | Incoming number, SMS-from number, transfer toggle, transfer number, test SMS tool. |
Pronunciation, keywords, keypad | Pronunciation guide (IPA), boosted keywords, keypad-input detection (DTMF). |
Going live: Save vs Update Agent | The publish step. Read this once, internalize it, never forget. |
The trap that catches everyone
Editing a setting and clicking Save Changes does NOT update Foodie. You have to scroll back to the top of the AI Host page and click Update Agent in the blue banner. Both clicks. Every time. We've watched smart, experienced operators forget this for weeks. You will too. Build the habit early.
See the dedicated page below for the full mechanic.
Where this overlaps with the decision pages
A lot of this bucket is the implementation of decisions you make on the Decisions you'll make pages:
Voice & personality → Personality, voice, language + Pronunciation, keywords, keypad live here
Live transfers → Phone numbers & transfer settings lives here
Think of Decisions you'll make as "what to choose" and Agent behavior as "where to click."
Pages in this bucket are mirrored to the Help Center for in-app search and Fin.