Where the phone numbers Foodie uses (and the transfer destination) live in the app. See §2.6 for the how to think about transfers discussion.
Path
Configuration → AI Host → Phone Numbers section.
Fields
Incoming number
The number guests dial to reach Foodie. We provide this. You don't edit it.
Send text messages from
The number outbound SMS messages come from — booking confirmations, menu links, etc. Often the same as the incoming number. We set this.
Test SMS
A built-in test tool to confirm SMS delivery. Enter a phone number, click Send Test, check the recipient's phone. Useful when you've changed the SMS-from number or want to verify your team can receive texts during onboarding.
Enable transfer to live agent
Toggle. On = Foodie can transfer calls to a human when needed. Off = Foodie always handles or takes a message. Most venues leave this on.
Transfer number
When transfer is enabled, where the call goes. Common choices:
Front desk landline
Manager's cell
A dedicated transfer line you've set up
If you're using call forwarding (Option B in §2.1) and your transfer number is your main published number, you'll create an infinite loop. Use a different number.
User keypad input detection
Detect when a caller presses keys on their keypad (DTMF tones). Useful for IVR-style interactions — "press 1 for reservations, press 2 for events." Most venues leave this off.
When you'd touch this page after onboarding
Adding or changing your transfer number (e.g., new manager cell).
Toggling transfers off temporarily during a staff-shortage period.
Testing SMS deliverability after a Twilio change on our side.
Click Save Changes then Update Agent after editing.