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What you should test

A ~20-minute self-test checklist your team can run before go-live, covering voice, reservations, CRM, knowledge, and edge cases.

After we've run our tests and given the all-clear, we recommend you spend ~20 minutes testing yourself. Optional, but worth it. Your team will catch nuances ours won't.

How to do it

  • Pick a quiet hour.

  • Call from your own phone.

  • Don't tell guests you're testing — just hang up if you mess up.

Voice & call handling

  • Call the Tablevoice number. Foodie answers promptly with the correct greeting?

  • If you have multi-language, try in your second language.

  • Foodie correctly states your restaurant name, hours, and location?

  • If you have conditional forwarding, your line rings the right number of times before Foodie picks up?

  • A test transfer reaches your designated transfer number?

Reservations (OpenTable / Resy / SevenRooms)

  • Make a reservation at a standard party size. It appears in Guest Center?

  • Try the edge of your party-size limit. Behavior matches what you expect?

  • Try a date outside your booking window. Foodie responds appropriately?

  • Try a fully-booked time. Foodie offers alternatives?

  • Try a special-event or blocked-off date. Foodie is aware?

  • Add a special request (high chair, accessibility). It's captured in the notes?

Events & private dining (CRM)

  • Submit a private-dining inquiry. It appears in Tripleseat / Perfect Venue / your CRM?

  • Lead captures the right details: name, contact, party size, date, notes?

  • Try an inquiry for a space or date you don't accommodate. Foodie handles it gracefully?

General knowledge

  • Ask about your menu, cuisine, price range. Reasonable answers?

  • Ask about parking and directions.

  • Ask about dress code, ambiance, kid-friendliness.

  • Ask a question Foodie shouldn't answer definitively ("can your kitchen guarantee it's tree-nut-free for severe allergies?"). Foodie defers to staff?

Edge cases worth poking at

  • A reservation request that includes a venue you don't operate.

  • A request to speak to a specific person by name.

  • An angry guest scenario — raise your voice, complain, see how Foodie handles it.

  • A guest who keeps interrupting.

  • A guest who switches languages mid-call.

After testing

Reply to your onboarding contact with anything that surprised you (good or bad). We tune ahead of go-live.

If you'd rather not test

Fair. Many venues skip self-testing and go live cold. Things usually work fine — the first few real-call surprises just surface 24 hours later instead of now.

Either way: keep your dedicated onboarding contact's number close at hand for the first week.

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