After we've run our tests and given the all-clear, we recommend you spend ~20 minutes testing yourself. Optional, but worth it. Your team will catch nuances ours won't.
How to do it
Pick a quiet hour.
Call from your own phone.
Don't tell guests you're testing — just hang up if you mess up.
Voice & call handling
Call the Tablevoice number. Foodie answers promptly with the correct greeting?
If you have multi-language, try in your second language.
Foodie correctly states your restaurant name, hours, and location?
If you have conditional forwarding, your line rings the right number of times before Foodie picks up?
A test transfer reaches your designated transfer number?
Reservations (OpenTable / Resy / SevenRooms)
Make a reservation at a standard party size. It appears in Guest Center?
Try the edge of your party-size limit. Behavior matches what you expect?
Try a date outside your booking window. Foodie responds appropriately?
Try a fully-booked time. Foodie offers alternatives?
Try a special-event or blocked-off date. Foodie is aware?
Add a special request (high chair, accessibility). It's captured in the notes?
Events & private dining (CRM)
Submit a private-dining inquiry. It appears in Tripleseat / Perfect Venue / your CRM?
Lead captures the right details: name, contact, party size, date, notes?
Try an inquiry for a space or date you don't accommodate. Foodie handles it gracefully?
General knowledge
Ask about your menu, cuisine, price range. Reasonable answers?
Ask about parking and directions.
Ask about dress code, ambiance, kid-friendliness.
Ask a question Foodie shouldn't answer definitively ("can your kitchen guarantee it's tree-nut-free for severe allergies?"). Foodie defers to staff?
Edge cases worth poking at
A reservation request that includes a venue you don't operate.
A request to speak to a specific person by name.
An angry guest scenario — raise your voice, complain, see how Foodie handles it.
A guest who keeps interrupting.
A guest who switches languages mid-call.
After testing
Reply to your onboarding contact with anything that surprised you (good or bad). We tune ahead of go-live.
If you'd rather not test
Fair. Many venues skip self-testing and go live cold. Things usually work fine — the first few real-call surprises just surface 24 hours later instead of now.
Either way: keep your dedicated onboarding contact's number close at hand for the first week.
