Launch day. We're watching closely. You're doing your normal day, with a few specific things to check.
What we do
Pre-flight, ~1 hour before: confirm the routing change. If you're using forwarding, your provider activates the forward.
Live monitoring, first 4–6 hours: Pascal or Jose watches the first calls in real time. Any oddness gets addressed immediately.
End of first day: quick review of the day's calls. We message you with anything we caught.
First 24 hours: Marc and Pascal stay reachable on cell. Use the number you've got.
What you do
Treat it as a normal day. No need to disrupt anything.
Open the Inbox a few times — morning, mid-shift, end of shift. Get a feel for the rhythm.
Listen to a couple of call recordings — hear how Foodie is sounding live.
Tell us if anything surprises you — even small stuff. We'd rather know.
What to look for in the Inbox
New Reservations stacking up green — booking flow is working.
A few thumbs-down opportunities — first-day tuning is normal.
Any orange/yellow cards (incompletes) — follow up by text from inside the app.
What might surprise you
"Foodie answered too fast."
If you're on always-AI mode and the phone never rings before pickup, some guests will be momentarily confused. Normal. They adjust within seconds.
"A guest sounded annoyed she got an AI."
It happens. Less than you'd expect, more than zero. The thumbs-down + a call to your contact is the path forward — we tune voice or response style if it's a pattern.
"Foodie misheard a name."
Welcome to the boosted-keywords moment. Add the name (and similar names) to §3.2 → Pronunciation, keywords, keypad. Foodie will hear it correctly going forward.
"A reservation didn't show up in OpenTable."
Rare. If it happens: thumbs-down, screenshot the Inbox card, send to your contact. Almost always a configuration mismatch we can fix.
What success looks like on Day 1
5–20 cards in the Inbox by end of day.
80%+ of those are green (Foodie handled completely).
Any incompletes have a clear reason and an obvious follow-up.
Your team feels like the iPad is making their life easier, not harder.
If any of those is off, we'll know and we'll fix it.
First days aren't perfect. They're never perfect. We don't expect them to be — we expect to find a few things and fix them. That's the point of being live, ready to monitor.