Off-site catering, drop-off, large takeout. Foodie captures or transfers per your setup.
What Foodie does
Detects intent (catering / off-site event language).
Switches into catering-inquiry mode (similar to group inquiries).
Asks qualifying questions:
Event date and time
Headcount
Service style (drop-off, served, both)
Dietary requirements
Pickup vs. delivery
Contact info
Routes per your setup:
Inbox capture + notify catering coordinator
Form link via SMS
Transfer to live person
Direct post to CRM (Tripleseat / Perfect Venue)
Card type in the Inbox
Card "Catering Request."
All captured fields shown structured.
Reply by text from inside the app.
What configures this playbook
Large parties & private events — catering shares the lead-handling model
Services & amenities (catering Yes/No)
Private events & rooms (sample catering menu URL)
Notification routing (Notifications) — catering coordinator should subscribe
Catering and group requests look similar but have different lead times and decision-makers. Worth keeping notification routing distinct.