Surprisingly common. Foodie captures details, gets a callback number, drops it in the Inbox.
What Foodie does
Detects intent ("I left my wallet at your restaurant last night").
Collects:
Description of the item
Approximate date/time of visit
Where they were sitting (if they remember)
Best callback number
Email (optional)
Tells the guest your team will check and follow up.
Drops a Lost Item card in the Inbox.
Pings whoever subscribed.
Card type in the Inbox
Card "Lost Item."
Description, callback info, and visit details all captured.
Reply by text from inside Tablevoice once you've checked.
Why it matters
Over a year, lost-item calls add up. Foodie handling them:
Frees your team from interrupting service for cold-call detective work.
Captures the description in writing (better than "I think she said it was a black bag?").
Lets you respond in batch when you have a moment.
What configures this playbook
Notification routing (Notifications) — manager should subscribe to Lost Item