When a guest calls because they're running late. Foodie takes the message, alerts your host stand, and tells the guest you'll hold the table.
What Foodie does
Detects intent ("I'm running about 15 minutes late").
Collects:
Reservation name or phone number
How late they expect to be
Reassures the guest the team has been notified.
Drops a Late Arrival notification in your Inbox immediately.
Pings whoever subscribed to Late Arrivals (host stand iPad).
Card type in the Inbox
Yellow / amber card "Late Arrival Notification."
The reservation it relates to is linked.
Your team can text back from inside the app if needed.
Configuring the message
The exact wording Foodie uses to reassure the guest is configurable. Default is:
"No worries — I'll let the team know you'll be a few minutes late."
Customize it under Voice & personality if your brand voice demands a specific phrasing.
What configures this playbook
Notification routing (Notifications) — host stand iPad should subscribe to Late Arrival
Grace period setting in How reservations get booked (how late before a reservation auto-cancels)